We treat all of our customers privacy with the highest degree of care and confidentiality.
WHAT PERSONAL INFORMATION DO WE COLLECT FROM YOU AND HOW?
CAPE WEST collects personal information ("Personal Information") in several ways when you place an order, buy a gift voucher for a friend or register for a service offered by CAPW WEST. By registering, you are consenting to the collection of your personal data. If an order is placed with us, we need to hold personal information including your name, email address, phone numbers, home address, shipping and billing address(es) so that we can process and fulfill your order.
Credit/ debit card details will be saved and processed by SagePay or Elavon, global online transactions providers, or Paypal. CAPE WEST does not receive your credit card number. Saved card details will never be shared with third parties and will only be used to process your order, using our payment partner's systems. Additionally we may also obtain information as a result of authentication or identity checks. Sometimes we may ask for your telephone number. This number may be given to our courier for delivery services. These details allow us to process your order and to let you know the status of your order.
WHAT ABOUT COOKIES?
HOW THIS INFORMATION MAY BE USED, INCLUDING ANYONE IT MIGHT BE SHARED WITH
CAPE WEST may use your Personal Information for the processing of orders, payments and to provide you with a personalized shopping experience. We will also use your details to fulfill and deliver your orders and manage your account. Personal Information that you provide may be disclosed to a credit reference or fraud prevention agency, which may keep a record of that information. Your personal information may also be shared with other trading divisions within CAPE WEST. Where there is a legal obligation to do so, we may disclose your information to any relevant regulatory body. We may provide access to Personal Information when legally required to do so to cooperate with police investigations or other legal proceedings, to protect against misuse or unauthorized use of the Website, to limit our legal liability and protect our rights or to protect the rights, property, or safety of visitors of this Website or the public. CAPE WEST. does not store any of your financial information.
We may also use your Personal Information to send you marketing updates but only ever in accordance with your preferences (as detailed in the next section). CAPE WEST. may disclose your personal information to third parties whom CAPE WEST instructs to provide services on CAPE WEST's behalf, including, but not limited to, support services, website services, delivering promotional materials, contests, sweepstakes and other promotions, and answering customer questions about CAPE WEST’s products and services. We do not sell your details to third party marketing companies, unless authorized by you at purchase point.
We do collate statistical information about site traffic, sales and other commercial information which we may pass on to trusted third parties but these statistics do not include any information which can identify you personally. We see this as a value-added service helping you to find useful products or services.
Finally, we may use your Personal Information for our internal marketing and demographic studies, together with non-personal data to monitor customer patterns so we can consistently improve our site design to better meet our visitors' needs.
MARKETING OPT-IN AND OPT-OUT PROVISION
When you place an order on Capewest.com, you will be automatically opted in to our regular update service which will send you:
(i) Email alerts for new products, features, enhancements, special offers, upgrade opportunities, contests, events of interest, and one-off marketing promotions. Such alerts may include marketing information about CAPE WEST, our subsidiaries or selected business partners.
(ii) Direct mail alerts for new products, features, enhancements, special offers, upgrade opportunities, contests, events of interest, and one-off marketing promotions. Such alerts may include marketing information about CAPE WEST, our subsidiaries or selected business partners.
We do not sell or otherwise pass your details to third parties for marketing purposes unless authorized by you at purchase point.
At all times, we will offer you the opportunity to unsubscribe out of any service or update. Any email we send you will contain an easy automated unsubscribe link so that you can opt-out. Simply follow the instructions in the email. You can also change your email preferences or opt out of all emails by logging into Your Account.
HOW YOU CAN ACCESS AND IF NECESSARY, CHANGE THE PERSONAL INFORMATION CAPE WEST MAINTAINS
If for any reason you are concerned that the Personal Information held by CAPE WEST is not correct, please visit the website and, after logging into the site using the "Sign In" menu on the home page, your personal information will be made available for review and change in the "My Account" section. Only you or, upon your request, the Customer Care department, may access your personal data from the website using your password and User ID. Information may be changed online within My Details, Shipping Details, and My Email Preferences. If you change your billing or shipping address while your order is still being processed, the order will be re-processed through security validation checks.
SAFEGUARDING YOUR PERSONALLY IDENTIFIABLE INFORMATION
We will take reasonable care to maintain appropriate safeguards to ensure the security, integrity and privacy of the information you have provided us with. When you place an order or access your account information, we use a Secure Socket Layer (SSL) encryption which encrypts your information before it is sent to us to protect it from unauthorised use. In addition, we will take reasonable steps to ensure that third party business partners' to whom we transfer any data will provide sufficient protection of that personal information.
If you are using a public computer, we strongly encourage you to LOG OUT at the conclusion of your session. Your information will still be stored with us but it will not be accessible to anyone else from that computer.
WHERE AND HOW TO ASK QUESTIONS OR FILE COMPLAINTS
If you require more information please go to the Contact Us section of the web site and send an email to the relevant CAPE WEST department.
Under California Civil Code sections 1798.83-1798.84, California residents are entitled to ask us for a notice describing what categories of personal customer information we share with third parties or corporate affiliates for those third parties for direct marketing purposes. That notice will identify the categories of information shared and will include a list of the third parties and affiliates with which it was shared, along with their names and addresses.